Volunteer Receptionist

Reports to:

Executive Director, HR Manager, and Volunteer Coordinator

Schedule

2 Hour shifts

Position Overview

As a volunteer receptionist, you will be the first point of contact for clients, donors, volunteers, and visitors to the organization. This role is essential in creating a welcoming, professional, and compassionate environment while providing administrative and clerical support to ensure smooth daily operations in support of the nonprofit’s mission. Your role will be responsible for answering the phone and email, and helping greet any members of the public who visit us. 

Key Responsibilities

  • Greet and assist clients, donors, volunteers, and visitors in a courteous and professional manner 
  • Answer, screen, and direct incoming phone calls and emails 
  • Provide general information about the organization’s programs, services, and events 
  • Maintain front-desk organization and ensure the reception area is clean and professional 

Skills

  • Bilingual or multilingual skills (preferred but not required) 
  • Commitment to the mission and values of the organization 
  • Ability to work collaboratively with staff, volunteers, and the public 
  • Ability to sit or stand for extended periods of time
     

Qualifications & Experience

  • High school diploma or equivalent required; associate degree or administrative training preferred 
  • Previous receptionist or administrative experience, preferably in a nonprofit or community-based organization 
  • Strong verbal and written communication skills 
  • Microsoft 365 is required if volunteering at home 
  • Excellent organizational skills and attention to detail 
  • Ability to multitask and prioritize in a fast-paced environment 
  • Professional demeanor with a compassionate and service-oriented attitude